Glossary

Click on a link below to be taken to the relevant answer.  Can I order merchandise for other people?

Yes, you can order merchandise for other people. If you are entering other people as well as yourself online, each time you add a person's details to your online entry you will be given the opportunity to order merchandise for them.

Also, after you have completed your online entry, you can still order more merchandise through the "Buy your merchandise" section of the site.
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What if I make a mistake?

These forms are designed to be used with the 'Continue' button at the bottom of the page. This helps us to capture your data accurately. Please do not use your browser 'Back' button or refresh the pages, as this could affect the information you have entered.

If you make a mistake you should quit the form and start the process again, or alternatively call our customer services team on 0871 641 2282.
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What if I stop part way through?

If you quit this form before completing your entry, your details will not be saved, so you will need to start from the beginning and re-type your details.

This is in order to safeguard your personal details, in the event of your computer being left unattended.
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Why am I being asked my company name?

By letting us know your company/organisation name we can gain an insight into the companies that support Race for Life and allow us to build better relationships with these companies. Please be reassured that if you tell us your company/organisation name, your personal details will not be passed on by us to anyone within that company.
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Why am I being asked for an emergency contact?

As part of Cancer Research UK's commitment to your safety on the day of your event, please supply a contact name and number that may be used by us and/or the emergency services.
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Our online security measures

All Race for Life transactions are carried out on secure pages. This is indicated by a padlock at the bottom of your browser.

Our transaction process uses 128-bit encryption certificates and the Secure Sockets Layer (SSL) protocol. This is the industry-standard method for protecting web communications, when transmitting sensitive data.

You can also exit the forms at any time, by clicking the "Quit form" button at the top right of the form page. If you do this, it will not be possible to go back and complete your details. If you wish to return to the form later, you will need to start from the beginning and re-type your details. Again, this is to safeguard your details in the event of your computer being left unattended.
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Session Timeout

To safeguard your personal details in the event of your computer being left unattended, if a secure page is not used for 10 minutes the session will become inactive.
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Security code

The card security code is a unique three or four-digit number printed on your debit/credit card. The number is not embossed on the card so that it cannot be printed on receipts - making it difficult for anyone other than the genuine cardholder to know it.

Most UK-issued cards have a three-digit number printed at the top of the signature strip on the reverse of the card.
security code

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Why am I being asked for an email address to set up an online fundraising page?

You need an email address to set up an online fundraising page to make sure that you can locate your page and that no one else can access it. If you didn't give an email address when you entered Race for Life, or someone entered for you, please enter your own here to make sure that you can set up your own page.

You will need the email address you provide when you set up your page to sign in to your online fundraising account in the future.
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Donating by post

If you would like to make a donation by post, cheques should be made payable to "Cancer Research UK" and sent to - Race for Life, PO Box 442, Northampton, NN3 6UU.

Please include your name and address details if you would like to receive a thank you letter.
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Gift Aid

Cancer Research UK can claim at least 28% back from the government on every sponsorship donation, without it costing you a penny extra.

For example, if you give £10 to Cancer Research UK's Race for Life, and you Gift Aid your donation, the Inland Revenue will add at least £2.80, bringing the total donation to at least £12.80.

Notes
  1. You can cancel your declaration at any time by notifying us.
  2. You must pay an amount of income tax and/or capital gains tax at least equal to the tax that the charity reclaims on your donations in the tax year (at least 28p for each £1 you give).
  3. If in the future your circumstances change and you no longer pay tax on your income and capital gains that is equal to the tax that the charity reclaims, you can cancel your declaration.
  4. If you are unsure whether your donations qualify for Gift Aid tax relief, please don't hesitate to contact us.
  5. Please notify us if you change your name or home address.
  6. Please note that we can only reclaim tax on donations made from a personal bank or building society account. We cannot claim Gift Aid on donations made from company accounts.

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Justgiving

Justgiving is a private company that specialises in providing online tools to enable online collection of donations. Cancer Research UK has worked with Justgiving since 2002 to allow its supporters to fundraise online for the charity.
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Unique Reference Number

When you entered Race for Life we assigned you with a "Unique Reference Number" (URN). Please note that your URN is different from your running number.

Where can I find my URN?

Your URN is shown in the following places.
  • On your race confirmation letter (see "Your Ref" at the top of the letter)
  • On your sponsorship form (see "Ref no" at the top of the form)
Also
  • If you entered online - you URN appears at the end of the entry process (on the "Complete" page and on your receipt), and on the confirmation email that we sent you.
  • If you entered by telephone - you will have been given your URN at the end of the call.

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Donation Station

Donation Station is a chance for you to donate goods to Cancer Research UK shops at your Race for Life event (mainland UK events only). In the weeks before your race we will send you a Donation Station bag to fill up and drop-off on race day. This is your chance to raise even more money for Cancer Research UK and clear out your wardrobe!
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